RETURN POLICY

RETURN POLICY

At Eimeo, we create sustainable, made-to-order garments that reduce our waste and emissions footprint. Please carefully read our return policy and product page before placing your order.

Before considering a return, we recommend seeking post-purchase alterations with a trusted tailor near you. This sustainable approach helps reduce shipping costs, saves time on reproduction waiting times, and minimizes return shipping. For our customers residing or visiting Tahiti, please visit our store, L’atelier in Central Papeete, which offers alterations by our in-house seamstress every Friday from 9 a.m. to 1 p.m. (GMT-10). 

Together, we can improve sustainability by minimizing returns and shipping.

 

Return & Exchange Policy

We are confident that you will enjoy the products sold, but in case you do need to return an item, we welcome returns and exchanges under the following conditions:

General Return Policy

  • Return Window: Items can be returned within 14 days from the date of delivery for quality issues or malfunctions. Once an order has been placed and production commenced, it cannot be canceled or refunded under any circumstances, including unexpected delays, change of mind, sizing changes, or sudden cancellations.
  • Change of Mind Exchange: Items can be exchanged for size, color, or fit issues within 14 days from the date of delivery.
  • Store Credit: Instead of exchanging products, you can request store credit for your next purchase. Once we receive your exchange item, we will issue a credit note for repurchase.
  • Condition: Items must be unworn, unwashed, unused, and in their original condition with all tags intact. Products that are returned incomplete, damaged, worn, or soiled will not be accepted. Please take a photo of the hygiene protection label on swimsuits. No hygiene protection label, no returns. If you believe an item is defective or damaged, please contact us so we can help resolve the issue.
  • Non-Returnable Items: Jewelry and objects other than clothing are non-returnable for hygiene and safety reasons.
  • Sale & Gift Card/Store Credit Items: We do not accept returns on sale, promotional items and store credit orders.
  • Return shipping: Return/Exchange shipping fees are at the customer’s own expense. Thus, Eimeo doesn’t take responsibility for items lost in return transit. In this unfortunate situation, we will not be able to issue a refund. We recommend you use tracked shipping when returning an item. 
  • The shipping fee belongs to the shipping carrier which ships the parcel. We only charge the price of the items, so the shipping fee is not included in the refund.

Conditions for a Change of Mind Exchange

Exchanges due to a change of mind will only be accepted if the following criteria are met:

  • The product(s) must be in the original packaging, complete (including free gifts), have the original tags/labels attached, and show no signs of major usage (i.e., stains, dirty, damaged, or washed).
  • Eimeo holds the final decision on the outcome of your return based on our guidelines.

Conditions Where Change of Mind Exchange is Not Allowed

  • Original labels/tags have been removed.
  • The product has been tampered with or unauthorized alterations have been made.
  • The product was received as a set but returned incomplete.

How to Make a Return

  1. Email Us: Email our customer support at ESHOP@EIMEOCLOTHING.COM within 14 days from the date of delivery.
    • Subject Line: EIMEO RETURNS – ORDER # [Your Order Number]
    • Email Content:
      • Order Number:
      • Item Name:
      • Item Size & Color:
      • Reason for Return:

         

  2. Return Address: Send your return items to one of the following addresses, with “EIMEO RETURNS – ORDER # [Your Order Number]” clearly stated on the package:


TAHITI:

EIMEO SHOWROOM

21 Servitude Graffe Tahuhuterani
Taunoa Papeete
Tahiti
+68940575813

USA:

EIMEO BOUTIQUE WAIKIKI

226 Lewers St, Suite L124, Honolulu, Hawaii
 +1(808) 853-0444

Social Responsibility

At Eimeo, 75% of our returned products can be resold to other consumers. For damaged or unsellable items, we are committed to avoiding landfill waste by conducting employee sales or donating to local causes for the underprivileged.

Thank you for choosing Eimeo.