CUSTOMER CARE

SHIPPING & HANDLING

ESSENTIALS:
FREE SHIPPING FOR ALL ORDERS OVER $200 USD

 

PLEASE NOTED: 

As you know we are a Slow Fashion Brand producing only what is sold in order to avoid excessive production and fabric wastage. 

  • PRODUCTION TIME: 3-7 DAYS

 

FRENCH POLYNESIA SHIPPING:

  • $15 FLAT RATE SHIPPING TO YOUR ADDRESS
  • FREE SHIPPING FOR PICK UP AT OUR EIMEO SHOWROOM TAHITI / EIMEO STORE MOOREA
  • FREE SHIPPING FOR ALL ORDERS OVER $200 (Please choose FREE SHIPPING on the check out page)
  • ALL ORDER TO FRENCH POLYNESIA WILL TAKE UP TO 3-4 WEEKS OF DELIVERY OR READY TO PICK UP
  • PO BOX ADDRESS REQUIRED

 

INTERNATIONAL SHIPPING:

  • $20 FLAT RATE SHIPPING 
  • INTERNATIONAL SHIPPING WILL TAKE UP TO 4-10 DAYS (After Production)
  • AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES AND CUSTOMS.
  • GEOGRAPHICAL ADDRESS REQUIRED

ANOTHER NOTES:

• WE ARE NOT LIABLE FOR LOST, STOLEN OR DAMAGED PRODUCTS.
• WE WILL NOT BE HELD LIABLE FOR ANY FEES OR TAXES RELATED TO CUSTOMS AND DUTIES. IT IS AT THE CUSTOMER’S DISCRETION TO BE FAMILIAR WITH THESE FEES.
• ANY INTERNATIONAL ORDERS UNCLAIMED WILL BE SENT BACK TO US AND THE CUSTOMER WILL BE EXPECTED TO PAY FOR RE-DELIVERY.
• WE CANNOT LEAVE PARCELS UNATTENDED. IF NO ONE IS AVAILABLE TO CLAIM THE PACKAGE, IT WILL BE DELIVERED TO YOUR LOCAL POST OFFICE FOR PICK-UP.
• WE CANNOT RE-DIRECT ORDERS ONCE DISPATCHED, SO PLEASE TRIPLE CHECK THE ADDRESS PROVIDED BEFORE CONFIRMING YOUR ORDER.