CUSTOMER CARE

ESSENTIALS:
FREE SHIPPING FOR ALL ORDERS OVER $300 USD

PLEASE NOTE: 

As you know we are a Slow Fashion Brand producing only what is sold in order to avoid excessive production and fabric wastage. 

• PRODUCTION TIME: 5-10 DAYS

FRENCH POLYNESIA SHIPPING:

• $15 FLAT RATE SHIPPING TO YOUR ADDRESS
• FREE SHIPPING FOR PICK UP AT OUR EIMEO SHOWROOM TAHITI / EIMEO STORE MOOREA
• FREE SHIPPING FOR ALL ORDERS OVER $300 (Please choose FREE SHIPPING on the check out page)
• ALL ORDER TO FRENCH POLYNESIA WILL TAKE UP TO 3-4 WEEKS OF DELIVERY OR READY TO PICK UP
• PO BOX ADDRESS REQUIRED

INTERNATIONAL SHIPPING:

• $20 FLAT RATE SHIPPING
• INTERNATIONAL SHIPPING WILL TAKE UP TO 4-10 DAYS (After Production)
• AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES AND CUSTOMS.
• GEOGRAPHICAL ADDRESS REQUIRED

OTHER NOTES:

• WE ARE NOT LIABLE FOR LOST, STOLEN OR DAMAGED PRODUCTS.
• WE WILL NOT BE HELD LIABLE FOR ANY FEES OR TAXES RELATED TO CUSTOMS AND DUTIES. IT IS AT THE CUSTOMER’S DISCRETION TO BE FAMILIAR WITH THESE FEES.
• ANY INTERNATIONAL ORDERS UNCLAIMED WILL BE SENT BACK TO US AND THE CUSTOMER WILL BE EXPECTED TO PAY FOR RE-DELIVERY.
• WE CANNOT LEAVE PARCELS UNATTENDED. IF NO ONE IS AVAILABLE TO CLAIM THE PACKAGE, IT WILL BE DELIVERED TO YOUR LOCAL POST OFFICE FOR PICK-UP.
• WE CANNOT RE-DIRECT ORDERS ONCE DISPATCHED, SO PLEASE TRIPLE CHECK THE ADDRESS PROVIDED BEFORE CONFIRMING YOUR ORDER.